ej999 Privacy Policy
Your personal information is completely safe at ej999 — here we transparently explain how we collect, use, and protect your data.
Introduction and Purpose of This Policy
ej999 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy tells you what kind of information we collect while you use the ej999 website, how that information is used, where it is stored, and what steps we take to protect your data.
By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.
This policy applies to all ej999 services, the mobile-compatible website, and related digital assets. Our commitment to protecting your privacy is firm — we keep your data secure through SSL encryption and modern security technology.
Information We Collect
We collect various types of information during registration and use of services at ej999. Collecting this information is necessary to ensure a safe and responsible gaming environment.
2.1 Information You Provide Directly
When you register on our platform or use our services, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and login credentials
- Payment details — bKash number, Nagad number, Rocket number, or bank account information
- National ID card or passport details (for required verification)
- Contact address
- Records of live chat and support conversations
2.2 Automatically Collected Information
While you use ej999, we automatically collect certain technical information:
- IP address and device type
- Browser information and operating system
- Cookie and session data
- Time spent on the platform and navigation patterns
- Gaming activity logs
- Transaction history and amounts
2.3 Information Received from Third Parties
We may sometimes receive information about you from trusted third parties such as identity verification services or payment processors. This information is always handled in accordance with our privacy policy.
Purpose of Using Your Information
ej999 uses your information only for specific and legitimate purposes. We never use your information unnecessarily.
3.1 Primary Use Cases
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, bank transfer)
- Providing bonuses, cashback, and promotional offers
- Running 24/7 live chat support in Bengali
- Ensuring responsible gaming and identifying problematic behavior
- Preventing fraud and money laundering
- Meeting legal obligations
3.2 For Improved Services
- Personalizing your gaming experience according to your preferences
- Improving platform performance and security
- Sending relevant promotional messages (you can opt out of this at any time)
- Resolving technical issues and system testing
- Providing VIP program and weekly cashback benefits
Data Protection and Security
ej999 follows the highest industry standards to protect your information. Our security measures are multi-layered and continuously updated.
SSL Encryption
All data exchanged between you and us on our platform is protected through 256-bit SSL encryption technology.
Firewall and Anti-Fraud System
Modern firewalls and real-time anti-fraud systems continuously monitor your account and transactions.
Access Control
Only authorized ej999 staff can access your information for specific service purposes — and this is governed by strict rules.
Secure Data Storage
Your information is stored in encrypted form on secure servers and regular backups are taken.
Please note — no method of transmitting information over the internet or electronic storage is completely secure. Although we take all commercially reasonable steps to protect your information, we cannot guarantee absolute security.
Sharing Information with Third Parties
ej999 never sells your personal information to third parties for commercial purposes. However, limited information may be shared with certain trusted partners to ensure service quality:
5.1 Payment Processors
We share necessary information with bKash, Nagad, Rocket, and banking partners to process your transactions. This sharing is solely transaction-related and is not used for any other purpose.
5.2 Identity Verification Services
We may use recognized identity verification services to confirm account legitimacy and prevent fraud.
5.3 Legal Obligations
We may be required to disclose information under court orders, valid requests from law enforcement agencies, or other legal requirements. In such cases, we will always provide only the minimum information necessary.
5.4 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi may receive limited technical information to operate their software. They are contractually bound to comply with ej999's privacy standards.
Cookies and Tracking Technology
The ej999 website uses cookies and similar technologies to improve the user experience and ensure the proper functioning of the platform.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, security verification, and basic navigation. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies help remember your preferences — such as language settings and gaming preferences. They make your experience more personalized.
6.3 Analytics Cookies
We use analytics tools to collect information about platform usage. This data is aggregated and anonymized — we use it to improve service quality.
6.4 Cookie Control
You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.
Your Data Rights
ej999 respects your rights regarding your information. You have the following rights and you can exercise them at any time:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you can request deletion of your information.
- Right to Restrict Processing: In certain cases, you can request that processing of your information be limited.
- Right to Portability: You can receive your information in a structured format.
- Right to Object: You can object to the processing of your information for specific purposes.
- Right to Opt Out of Marketing: You can request to stop receiving promotional messages at any time.
To exercise these rights, contact our support team. We will generally respond to your request within 30 working days. However, in some cases it may not be possible to delete information due to legal obligations.
Data Retention Period
ej999 retains your information only for as long as it is necessary. When determining the retention period, we consider the following:
- All account information is retained for as long as your account remains active.
- Even after an account is closed, certain information is retained for a specified period to meet legal and regulatory requirements.
- Transaction records are retained in accordance with financial laws and anti-money laundering regulations.
- Information from inactive accounts is deleted or anonymized after a specified period.
Contact our support team to learn more about data retention periods.
Protection of Minors
ej999 is a responsible gaming platform. Our services are for those aged 21 and above only. We do not intentionally collect any information from those under 21 years of age.
If we suspect that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian becomes aware of such a matter, please contact us immediately.
Changes to the Privacy Policy
ej999 reserves the right to update this privacy policy from time to time. This policy may change due to service improvements, changes in law, or business needs.
- Before any significant change, we will send a notification to your registered email.
- The updated policy will take effect from the date it is published on the website.
- Continued use of the service after changes will be considered as your consent to the new policy.
- If you do not agree to the changes, stop using the service and contact us.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us. Our team is ready to respond to your questions promptly and professionally.
Quick Summary
We collect, use, and keep your information secure — but we never sell it. Your privacy is a responsibility we take seriously.
- SSL encryption always active
- No data sold to third parties
- Your data rights fully preserved
- 24/7 support available in Bengali
Learn More
Read our terms and conditions, responsible gaming policy, and FAQ to learn more about ej999.